Product Support
Get help with setup, compatibility, troubleshooting, firmware, host behavior, or product usage.
Contact Raiden Digit • Support / Sales / OEM
Tell us what you’re building, fixing, or trying to connect.
Have a question about a Raiden Digit product, compatibility, order status, technical support, or an OEM/ODM project? Email us at hello@raidendigit.com. We typically respond within 24 hours.
Product support
Order questions
OEM / ODM inquiries
Typical 24-hour reply
How can we help?
Use the same email address for all inquiries. The more context you include, the faster we can provide useful next steps.
Sales & Orders
Ask about product availability, shipping, order status, pre-sale questions, returns, or purchase details.
OEM / ODM Projects
Discuss custom high-speed I/O hardware, embedded platforms, system integration, or design-to-manufacture projects.
Partnerships
Reach out for business opportunities, channel partnerships, creator collaborations, or technical cooperation.
What to include in your email
A few details help us understand your situation faster and reply with practical next steps.
For product support
- Product name or model
- Order number, if applicable
- Computer or host device model
- Operating system version
- Brief description of the issue
- Photos, screenshots, or videos, if helpful
For OEM / ODM inquiries
- Short project overview
- Product type and target application
- Required interfaces, bandwidth, power, and size
- Estimated quantity and target cost
- Timeline and target markets
- Any existing specs, drawings, or constraints
Contact email
hello@raidendigit.com
We typically respond within 24 hours. Messages received during weekends or public holidays may take a little longer, but we will get back to you as soon as possible.
FAQ
A few quick answers before you reach out.
How fast do you reply?
We typically respond within 24 hours. Weekend or public holiday messages may take slightly longer.
Can I contact you for compatibility questions before buying?
Yes. Please include your computer model, operating system, target device, and intended workflow so we can give a more useful answer.
Do you handle OEM/ODM or custom hardware requests?
Yes. Please include a project overview, required interfaces, estimated quantity, timeline, and target markets.
Where should I send photos, screenshots, or files?
Attach them directly to your email to hello@raidendigit.com. Visual information often helps us diagnose hardware, compatibility, or workflow issues faster.
Ready to reach us?
Send us your question, order issue, support case, or project brief.
For the fastest reply, include the relevant product, host device, operating system, timeline, and any useful screenshots or photos.